To be honest this is the most i ever had to talk to Oxford in 7 years. i received a scary invoice today. Invoices i ignore because they just mean that NY has paid the bill. The invoice was for 2 months and 2106.00 . i thought my insurance was 950 (where is this coverage that people say on avg is 300 bucks i would like to know).
Found out NY had paid it last month at 1053, and this is just two months combined. the service rep said to just keep doing with these what i have been, pay no attention. i did ask her why is over a grand a month. She said that i had out of network (OON) coverage. SO now i have gone from POS to HMO back to POS and now OON (i made that one up to make life easy). The rep said that there had been some confusion even at the corporate level as to what coverage i can have. i thought that OON did not exist anymore. My old insurance had OON. Every time i get on this ride i get better coverage.
Maybe i am being too nice, but from talking to Oxford Reps, i am right on top of everything. It seems NYS ADAP dropped the ball with some people, and there was confusion within Oxford itself what it could and could not offer. i get the feeling that is because the individuals did not take an active role in the switch over Jan 1st like they should have. Now if i can just get away from that God awful mail order pharmacy. Even the Oxford reps don't seem to like it.
Why can't flying be like this, every time i talk to a rep i get an upgrade.
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